bolton boat rentals

I am not even sure where to begin. Went to their website which was pretty user friendly, and selected a search for availability. Entered my info and received a response fairly quick that a boat in the category I wanted (pontoon) was available. The email stated the following:"Yes, a boat in this class is avaliable.Call or email to make a reservation or for additional help."So, I called....this is where I should have known to run away. I stated that I received an email response to my inquiry, and that I was interested in reserving the boat.The "gentleman", and I use that term VERY loosely, who answered the phone, stated, " So book it". I said that was the reason I was calling. He told me to go back online and book it, because "error can't do it over the phone".Ok. I went back online, tried to book it. Received another email to call, because they need visa or mc, not Amex. The end result.....I had to book over the phone!When I went to pick up the boat, the place was very rundown, but I figured that just meant the money was in the fleet, I was wrong. Boats were dirty, dented, infested with some kind of flying insects.Customer Service was non existent, the three people working there, seemed like they wanted to be anywhere else but there. When I arrived, the person behind the counter was more interested in his personal phone call, than dealing with the customer. When he finally got off the phone, he pulled out paperwork, disclsimers, etc.; three them accross the counter, yes I said, threw them accross the counter and said, "here, fill this out". You would think the look on my face would have been enough for anyone to see that this was unacceptable, but then, he would have had to look up at any point in time to notice. The boat itself was barely serviceable; took on water anytime the lake was the least bit choppy. When returning, waited in the bay for twenty minutes, before we just docked it ourselves. The reason? All three employees were working on one for their pickup trucks. Checking out, dealt with Mr. Happy from before; this time as I was asking him questions, to which I thought he was answering...I realized he was once again, on the phone. Rather than excusing himself or putting the call on hold, or asking me to wait a moment...he shoots me a look and angrily point to the phone in his ear. At this point, the other employee returns, walking down the dock, stopping long enough to belch as he passed my wife. Yes, you read correctly. DO NOT RENT HERE....EVER. Pay twice, three, four times as much anywhere else. It will be worth it.

We got a great boat for a good price. Not a lot of curbside appeal to the dock. It's an old facility with one port a potty in the parking lot. You are definitely not paying for the overhead. I reserved a boat ahead of time. Seemed a bit too casual, and I was concerned it might not be there. We had no problems. The boat was great for waterskiing, the staff was accommodating, and we had a great 2 days out on Lake George. Not sure about the rest of the fleet, but I would use them again.

Firstly, i feel the need to inform people on this particular boating company. Please be wary renting from this boat company. I should have known not to trust a business with no reviews whatsoever. We rented a pontoon boat for 12 people. On their boat it says it can handle 16 persons or 2800ish pounds. Well...it definitely did not. The boat was a little older at 10 years but it should not have had the problems it had. When we were out on the lake, the front of the boat started sinking. During this time, we only had 2 people and a cooler in the front. This should have not happened as there was only about 300 pounds in the front. 3/4 of the boat submerged in the water and it felt as if we were about to capsize. Luckily other boats around us helped. When the boat submerged, parts of the boat fell apart ( the side compartments, and chairs). One of my friends had to get 5 stitches from getting cut by the pieces that fell off the boat.They did not give a refund and said they could do nothing about this and that we were liable. I try to stay unbiased but this was definitely not a professional company.