carter family bowl

Unfortunately, this bowling alley has closed. It was small and not the greatest venue, but we always had a good time.

For someone that has grown up in the Winter Garden area, Carter Family Bowl was the only place I could think of after I asked my son where he would like to have his birthday party, his response, a bowling party. Looking online they had a great party package, Two slices of pizza, soda, two hours of bowling, a glowing party favor, the birthday child receives a regulation size souvenir bowling pin everyone gets to sign! Tableclothes and balloons in their favorite color, shoe rental included. With this great party idea in mind, and since we now live 2 hours away from Carter Family Bowl, I assumed that everything would be great and one of the best parties my kids have had. But my hopes of having a great party quickly diminished once I walked in the door 10 minutes early to find that no tables were decorated, no balloons. We got our lane numbers and sat at dirty tables. I asked where is a table with balloons and table cloth I was told that they don’t have any more tables, then 2 minutes later was given a table. I asked, why wasn’t the party table ready to go, the response I got was, we were not expecting you early, basically telling me they were already unprepared. I asked about the bowling pin, the response was, we ran out. Never received the glowing party favor either. Once the kids started bowling, I asked about the pizzas and was told I would be getting 3 pizzas, then a minute later was told its only 2. The staff they have is so unprofessional and seemed to be on some kind of drugs. Seemed to be bothered about anything I asked for. As a customer service professional I was very offended by the lack of response by any management as I asked to see a manager and they never came to the table. But that didn’t seem to bother any of the employees when we were leaving and they were asking to be paid for their less than meteocre service. I don’t understand how any company/business can promise something and then don’t come through. My complaint isn’t about spending almost $200 for this crappy service and leaving unsatisfied. My complaint is that if a business owner offers a service and doesn’t follow through, why as a customer should you pay for the whole thing? If I received great customer service and everything that was promised in the discussion I had with Sandy, I wouldn’t be leaving a nasty complaint, it would be the opposite. But I am urging anyone and everyone that is thinking of doing a party here at Carter Family Bowl, unless your getting it free, don’t bother wasting your money.

Nice neighborhood bowling alley. Have lots of kid-friendly activities, have lots of team activites.